Our COVID-Guarantee is designed to be as fair as possible to everyone, while also allowing us to operate our events with some certainty.
If you are unable to take part you will need to contact us and provide us with the relevant evidence (e.g. Tests results, proof of contact from track and trace etc) which we will review on a case by case basis.
Below are some of the answers (as best as we can currently give) to common questions you may have.
What happens if I test positive and can’t take part?
If you test positive for COVID-19, within 10 days of the start of the event you will need to email us at [email protected] with evidence.
We will review on a case by case basis, with the intention to transfer the balance of your entry (less any non-refundable costs incurred by Hotchillee) as a credit to another Hotchillee event.
What happens to the travel I have booked for an event if I can’t make it or the event is cancelled due to COVID-19?
Unfortunately travel is not covered by us. We encourage everyone to take out appropriate travel insurance which includes COVID-19 cover.
What happens if the whole event is cancelled due to COVID-19?
If Hotchillee is forced to postpone a multi-day event due to the COVID-19 pandemic you’ll automatically be transferred to the new date. If you’re not able to make the new date you’ll be able to use your entry, including any optional extras, as a credit against another Hotchillee multi-day event to be used within 12 months of issue.
Last updated: 26 July 2022
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