Conditions of Sale -

Conditions of Sale

All reference to “HotChillee” refers to HotChillee Ltd and includes HotChillee Multi-Day Event Series, HotChillee Cycling Club, HotChillee Products, HotChillee Services and HotChillee Staff. Reference to the HotChillee “Client” refers to the  End-Consumers / Participant. HotChillee “Events” or “Multi-Day Event Series” refer to the following:

HotChillee Cape Rouleur
HotChillee CC Girona Rendezvous
HotChillee Alpine Challenge
HotChillee LONDON-PARIS
HotChillee Suisse Gravel Explorer
Rainmaker RollerCoaster

 

1. Period of sale:
1.1. Event entries are on sale from Event launch until the quota of entries and extra-services packages for sale are reached.

1.2. HotChillee reserves the right to organise a waiting list in order to propose entries / extra-services packages in case of Client cancellation.

1.3. Entries are sold on a first come, first served basis.

 

2. Event Entries
2.1. To place an order the Client must be 18 years of age on or before the start date of the Event.

2.2. Client may place an Event by:
2.2.1 Filling in the registration form after logging into Active Works Endurance and creating a personal account.
2.2.2. HotChillee will accept group bookings paid via invoice. Invoices will need to be paid in full for the order to be complete and the Client to take part in the Event.

2.3. By placing an ordered the Client accepts these terms and conditions.

2.4. Whilst HotChillee will make every effort to supply the Client with the Products listed on the HotChillee website, there may be occasions where HotChillee is unable to supply these Products. In such circumstances, HotChillee will contact the Client to inform him/her and may suggest alternative Products that the Client might wish to purchase.

 

3. Payment
3.1. HotChillee Event entries are only in Euros, Sterling or South African Rand. Clients making payment by South African Rand must be South African nationals living in South Africa at the time of purchase and make payment from a South African bank account or credit card.

3.2. All Event balances must be paid in full before the participant can ride the event.

3.3. Clients registering for an Event with a HotChillee Cycling Club discount applied to entry price must be a registered member of the HotChillee Cycling Club at time of Event purchase until the start date of the Event.

3.4. Any Clients who cancel their HotChillee Cycling Club Membership between the Event purchase date and Event start date will be charged the balance of the full entry price of the Event. This balance must be paid in full for the participant to take part in the Event.

4. Registration Conditions
The HotChillee Multi-day Event Series have specific conditions listed in the Rules and Regulations on each Event Page on the HotChillee website. By entering the Event the Client agrees to the listed Rules and Regulations.

5. Client Cancellation
Event entries and extra-services / upgrades are only refundable or transferable in the following circumstances:

5.1. Substitution: If for any reason a Client is unable to attend he/she is able to nominate a substitute for the entry. Substitutions are available up to 30 business days prior to the Event start date. All extra-services / upgrades purchased as part of the entry must be transferred to the new Client. No partial refunds will be issued for transferred entries, extra-services / upgrades.
5.1.1. Substitution can only happen once per entry.

5.2. Refund: HotChillee will refund the Client as follows:
5.2.1. 17 Weeks + before the Event start date: 66% of the full entry fee paid including any extra services and upgrades
5.2.2. 13-16 weeks before the Event start date: 33% of the full entry fee paid including any extra services and upgrades
5.2.3. 0-12 weeks before the Event start date: 0% of the full entry fee paid including any extra services and upgrades

5.3. Deferment: Subject to availability, Clients are entitled to defer to another HotChillee Multi-Day Event in the same, or following calendar year:
5.3.1. The client is only able to request a deferral up to 12 weeks before the start date of the registered Event.
5.3.2. Both the full entry fee including any extra services and upgrades can be credited towards another Event.
5.3.3. The Client can only request a deferral once. If the Client then decides to cancel the subsequent Event they are not entitled to any refund.
5.3.4. The Client will need to pay for any balance in entry price of the deferred Event against the full entry price of the new Event.
5.3.5. HotChillee will not refund any balances if the new Event costs are less than the original Event.
5.3.6. Any Clients deferring to 2021 dates due to 2020 Event postponement by HotChillee are not subject to 2021 Event Refund timelines as per Section 5.2.

6. Insurance

6.1.HotChillee requires each Client to book personal travel insurance for loss, injury or damage that he/she might sustain arising from participation in the Event. HotChillee will request policy information at the time of Client booking.

6.2. HotChillee recommends third party cancellation insurance packages for Clients at point of booking.

7. HotChillee Cancellation
If HotChillee cancels the Event for circumstances other than listed in Section 8. Force Majeure HotChillee shall return the full amount of any deposits and pre-payments to the Client made according to the amount invoiced to the Client. No compensation will be given to the Client for other costs (direct or indirect) related to the Event entry (transportation fee, accommodation (if not booked with HotChillee), family expenses (travel, hotels), except linked to a Friends & Family product offered by HotChillee.

8. Force Majeure
HotChillee shall not be liable hereunder by reason of any failure or delay in the performance of its obligations on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, pandemics, acts of God, war, governmental action, labor conditions, earthquakes or any other cause which is beyond the reasonable control of HotChillee.

9. Privacy,  data and purpose of use
To view how HotChillee manage data, visit our PRIVACY POLICY.

10. Limitation of liability

IN NO EVENT WILL HOTCHILLEE BE LIABLE TO CLIENTS OR THIRD PARTY UNDER THIS AGREEMENT FOR THE COST OF PROCURING SUBSTITUTE GOODS OR SERVICES, LOST PROFITS, LOST REVENUE, LOST SALES, LOSS OF USE, LOSS OF DATA OR ANY INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES, WHETHER OR NOT SUCH PARTY HAD ADVANCE NOTICE OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES.

LAST UPDATED 12 June 2020.

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