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Our Covid Guarantee
- Dec 2020
With vaccines being rolled out around the globe we’re confident that travel and events can resume in a more normal fashion from the Spring.
However there are individual scenarios related to COVID-19 that may affect your ability to attend an event. This coupled with the reality of constantly changing guidance from different countries, and the fact that our participants travel from around the world, means it is impossible for us to have a rule for every possible situation.
Our COVID-Guarantee is designed to be as fair as possible to everyone, while also allowing us to operate our events with some certainty. Therefore, if because of individual circumstances (i.e. not something that affects the entire event) you are unable to take part you will need to contact us and provide us with the relevant evidence (e.g. Tests results, proof of contact from track and trace etc) which we will review on a case by case basis. This proof will need to be covering the mandated self-isolation or quarantine periods that are relevant to your circumstances.
Below are some of the answers (as best as we can currently give) to common questions you may have
What happens if there is a local lockdown that affects me travelling to the event?
If the area/country where you live is under a local lockdown, we would expect you to follow the guidelines from the relevant authorities. If these guidelines include advice not to travel to another area or country, which makes your attendance impossible we will review with the intention to transfer your entry as a credit to another Hotchillee event in 2021 or 2022.
What happens if I test positive or I am forced to self-isolate ?
If you test positive for COVID-19, or are forced to self-isolate within 10 days of the start of the event you will need to email us at info@hotchillee.com with evidence. We will review with the intention to transfer your entry as a credit to another Hotchillee event in 2021 or 2022.
What happens to the travel I have booked for an event if I can’t make it or the event is cancelled due to COVID-19?
Unfortunately travel is not covered by us. We encourage everyone to take out appropriate travel insurance which includes COVID-19 cover.
What happens if the whole event is cancelled due to COVID-19?
If Hotchillee is forced to postpone a Multi-Day Event in 2021 due to the COVID-19 pandemic you’ll automatically be transferred to the new date. If you’re not able to make the new date you’ll be able to use your entry, including any optional extras, as a credit against another Hotchillee Multi-Day Event in 2021 or 2022. If this credit is not used by 31 July 2022 you’ll be entitled to a cash refund.
See our full Terms and Conditions.
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