A selection of frequently asked questions answered below. If you still can’t find what you’re looking for please contact [email protected]
Who manages the ride?
The ride is managed by the Commissaire and ultimately the Event Director. Any decision by the Event Director is final.
We’ve got 16 years of experience under our belts, so you’ll be in safe hands from registration to the Eiffel Tower! With group riding skills sessions, monthly supported UK group rides and specialised training plans we’ll be with you every step of the way. Our unique event format of fully supported seeded speed groups means there’s an option to suit everyone.
Must I wear a cycling helmet?
You must wear a cycling helmet at all times when riding.
What do I wear?
Helmets complying with international safety standards are compulsory for the duration of the ride. Closed cycling shoes (no fancy sandals), shorts and jerseys are also recommended for your safety.
Can I use a Personal Stereo or Headphones?
There has been an increasing prevalence of riding with stereo headsets and Ipods. For safety reasons they are not permitted whilst riding.
Is there a Bag Service?
We operate a bag service on all events. The bags will “ride ahead” of you and you will only see your bag again in the evening for the overnight stop. If you require items during the day please use the Musettes if provided. You will be able to access your musette at the lunch stop and the finish of each day. Each rider will be given a luggage label at Sign On, please ensure that this attached securely to your bag. Every care will be taken to ensure that the bags are safeguarded. However, cyclists are advised not to leave expensive, valuable items in their bags, as the organisers cannot take responsibility for any losses.
What happens to Lost Property?
We will have a lost property box located next to the “Information” banner. Please place or retrieve lost property from here. Lost property will be kept for 1 week after the event, and thereafter donated to charity. Any postal or couriered returns will be charged for.
What happens if I puncture?
Let’s hope that you do not puncture! Please try and ensure that you are using new tyres and tubes as this greatly reduces the chance of puncture. Let a Ride Captain know that you have punctured. If you are on an event with a support vehicle, the Ride Captains will let them know and they will assist. If you have lost the group, the support van will drop you off with the group again.
There may be an occasion where there are lots of punctures or we are on a road (or trail) that support vehicles cannot access so we recommend that you carry one tube and CO2 canister at least, so that you can effect the repair yourself if necessary. In this instance, please let a Ride Captain know and they will assist you.
How do I pay for tubes, spares etc or any other on event purchases?
We use a “chit” system. All you need to do is sign for the items and your credit card will be charged after the event.
Do I need any Travel Documents?
You will need to bring your passport and a valid visa to travel on the LONDON-PARIS. For all other events, as long as you can get yourself to or from the country the event takes place in you will not need travel documents.
Do I need Insurance?
We recommend that all riders take out travel insurance. We recommend our Insurance Partner One-Pro Insurance. For any events that involve bicycle transport (The LONDON-PARIS) you will need to ensure that your bicycle is also adequately covered.
Can I hire a bike?
Of course, however you will need to make arrangements for this yourself. We recommend getting in touch with the following bike shops:
Cape Rouleur – Franschhoek Cycles tel: +27 (0) 21 876 4956
LONDON-PARIS – Sigma Sports tel: +44 (0)20 8614 9777
Rainmaker RollerCoaster – Cape Velo tel: +27 76 111 4657
What is the rear hanger finesse?
When travelling we recommend that you take a spare rear hanger for your bike. These days there are literally thousands of variations and you many find that having a spare whilst travelling gets you out of a tricky situation!
What is your Cancellation Policy?
If for any reason you need to cancel your entry you are able to nominate a substitute for your place and we will refund your entry less a £200 administration fee for a completed substitution. You are able to substitute your place up to 31 days prior to the event Sign On date. If you elect not to substitute your place but still wish to cancel you will receive the following refund:
17 Weeks + before the start: 66% of the full entry fee
13-16 weeks before the start:
33% of the full entry fee
0-12 weeks before the start: 0% of the full entry fee
If, in the case of paying by instalments, the full entry fee has not been paid at the point of cancellation, you will receive the following refund:
Less than 34% of entry fee paid: £0 refund
More than 34% of the entry fee paid: you will receive the amount paid less 34% of the entry fee.
In some circumstances it may also be possible to defer your place for 12 months. You can only defer once, and once your place is deferred it is non-refundable.
To cancel your entry, please contact [email protected].
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