What happens if I need to cancel my entry?
If for any reason you need to cancel your entry you are able to nominate a substitute for your place and we will refund your entry less a £200 administration fee for a completed substitution. You are able to substitute your place up to 31 days prior to the event Sign On date. If you elect not to substitute your place but still wish to cancel you will receive the following refund:
17 Weeks + before the start: 66% of the full entry fee
13-16 weeks before the start:
33% of the full entry fee
0-12 weeks before the start: 0% of the full entry fee
If, in the case of paying by instalments, the full entry fee has not been paid at the point of cancellation, you will receive the following refund:
Less than 34% of entry fee paid: £0 refund
More than 34% of the entry fee paid: you will receive the amount paid less 34% of the entry fee.
In some circumstances it may also be possible to defer your place for 12 months. You can only defer once, and once your place is deferred it is non-refundable.
To cancel your entry, please contact firstname.lastname@example.org.
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